1. Order Processing
All orders placed on the HotShot Bags website are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
HotShot Bags offers the following shipping methods:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Guaranteed delivery within 2-3 business days.
3. Shipping Rates
Shipping rates are calculated based on the weight of the items in your order and the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our website or through the carrier’s tracking system.
5. Free Shipping
HotShot Bags offers free standard shipping on orders over $50 within the contiguous United States. Free shipping is automatically applied at checkout.
6. Lost or Stolen Packages
HotShot Bags is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
7. Address Accuracy
It is the responsibility of the customer to provide accurate shipping information. HotShot Bags is not responsible for orders delivered to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at contact@hotshotbags.com.